Frequently Asked Question

We use RustDesk as a remote support tool. For security reason we use private communication network (Traffic encrypted) not a public network then after installed client need to add this configuration.

1. Download Software [--rustdesk--]
2. Install Software and Configure parameter following this
   (Click at 3 dots --> Network)
   
   
   
Then at the Network --> Unlock network settings

Select ID/Relay Server



Then

• ID Server: remote.support.idin9.com
• Relay Server: remote.support.idin9.com
• API Server: https://remote.support.idin9.com
• Key: XJ65l1y1Jb9bNsoD...

(Click XJ65... to get full key end with =)

Configure using above parameters then click OK

After you have configured private communication
then give support agent the RustDesk ID